Accidental damaGE protection helps you avoid out-of-pocket repair or replacment costs caused by accidents that may occur during normal operation of your mobile computing products. Ideal for notebooks and handhelds, Next Business Day ExchanGE allows you to replace failed hardware quickly and conveniently with this service option that offers delivery, via overnight airfreight, of a permanent replacement unit for your defective hardware the day after it goes down. Enhanced telephone support offers a North America based call center, higher technical agent expertise, troubleshooting tailored to business customers and a single phone number for all IPG Care Pack customers. This cost-saving alternative to onsite hardware support is ideal for devices that do not carry critical data and can be readily restored from backup devices. Door-to-door shipping charges for both the returned and replacement products are prepaid by HP. Warranty/Service Plan Time Period: 4 yr; Warranty/Service Plan Type: Hardware Support; Addition/Extension: Addition.